airtel

Description

Years of Experience:  2– 5 years Experience in networking and broad band connection

Educational Qualification:  BE / DIPLOMA – Electronics & Communications, CCNA certified

Required skills (must have)**

  • Strong knowledge on basics of Telecom –  Wireline & Copper networks
  • Hands-on experience in DSL installation, Configuration & troubleshooting including broadband installation knowledge & experience
  • Strong communication skills & people management skills

 Job Profile:

  • Meeting the SLAs for internal and external customers for new customer provisioning / fault resolution etc.
  • To ensure timely and high quality installation  and Fault repair activation as per targets
  • Coordination meeting with contractor/ their representative for taking stock of present work and allotment of new work order.
  • To ensure customer satisfaction.
  • Follow up of activations of connection installed.
  • Plan & ensure material availability
  • OPEX reduction.
  • Coordination meeting with contractor/ their representative for taking stock of present work and allotment of new work order.
  • To ensure customer satisfaction.
  • To ensure KPI parameters at UCL level.

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