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Google’s brand is only as strong as our users’ trust–and their steadfast belief that our guiding principles are what’s best for them. Our Trust and Safety team has the critical responsibility of protecting Google’s users by ensuring online safety by fighting web abuse and fraud across Google products like Search, Maps, AdWords and AdSense. On this team, you’re a big-picture thinker and strategic leader. You understand the user’s point of view and are passionate about using your combined technical, sales and customer service acumen to protect our users. You work globally and cross-functionally with Google developers and Product Managers to navigate challenging online safety situations and handle abuse and fraud cases at Google speed (read: fast!). Help us prove that quality on the Internet trumps all.

The Trust and Safety team protects users from encountering spam, fraud, abuse and other malicious behavior as they engage with Google products, thereby improving the user’s trust. The mission of the team is to “Protect and Respect Users”. The User Advocacy team represents the user’s voice, through user research and large-scale outreach programs, to deliver actionable insights that support the entire Trust and Safety team to provide great user experiences.

As a User Education and Outreach Specialist, you are passionate about building programs that impact our users beneficially; making them more aware of online safety and Google’s best practices, and empowering them with the tools they need to protect themselves online. You will lead large scale outreach efforts with other Googlers to promote user protection, and represent Google at external events to directly interact with users, customers, and other 3rd party organizations.

Responsibilities
  • Represent Google user protection efforts at external events and the Trust and Safety team within Google, interacting directly with Google users and stakeholders.
  • Design and drive complex outreach programs across the company with high scalability and high impact on Google users.
  • Manage relationships with key cross-functional partners in Engineering, Product, Sales, Customer Support, Legal, PR, and Public Policy.
Minimum qualifications
  • BA/BS degree in user experience, engineering, technology, or equivalent practical experience.
  • Experience in relationship management e.g. internal and external relationship creation.
Preferred qualifications
  • Proven experience in running user education, community outreach, partner outreach, and developer relations programs.
  • Demonstrated ability in crafting messages for a variety of channels (e.g. online help/blog/video/social media content, in-person conference, hangouts.
  • Strong process and project management, prioritization, and multi-tasking capabilities.
  • Creativity, innovation, and critical thinking.
  • Excellent written and verbal communication skills (e.g. with presentations, internal/external posts and papers, leading dialogs, etc.).
Area

At Google we work hard to earn our users’ trust every day. Gaining and retaining this trust is critically important to Google’s success. We defend Google’s integrity by fighting spam, fraud and abuse, and develop and communicate state-of-the-art product policies. The Trust and Safety team reduces risk and protects the experience of our users and business partners in more than 40 languages and across Google’s expanding base of products. We work with a variety of teams from Engineering to Legal, Public Policy and Sales Engineering to set policies and combat fraud and abuse in a scalable way, often with an eye to finding industry-wide solutions. Trust and Safety team members are motivated to find innovative solutions, and use technical know-how, user insights and proactive communication to pursue the highest possible quality and safety standards for users across Google products.

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