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Software Sr. Test Analysts

As a Sr. Test Analyst you will need to have good understanding of testing fundamentals, writing and executing test cases.
Position is based out of Bangalore location and reporting to the Manager

Role Responsibilities

– –         Write, execute test cases.
– –         Write automation code.
– –         Prepare test data and process the same,
– –         Understand requirements and write test cases/
– –         Works with minimal direction.

Requirements

– –      Should have work experience in Agile Scrum methodologies.
– –      Strong communication skills and able to speak and negotiate in sprint calls and other stakeholder calls
– –      Knowledge of Database and automation is mandatory. Should have worked in OATS automation and implementation. Or Java development is must.

– –      Candidate should be having 4+ years of experience in Oracle Apps testing.
– –      Experience in oracle apps Order Management, Integration SOA, Webservices, Data base testing,and BRM modules

If you want to learn or improve your Testing skills, check here.

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Role overview

– Software Dev  Analyst position in the Application Development and Maintenance (ADM) Services group in Dell India, primarily focusing on working with Dell’s global clients. Software Dev Analyst is expected to perform the role of a Software solution developer who is highly proficient in Java, J2EE, and possesses an understanding of the principles of applications programming. The person is expected to have credible experience in understanding the entire project context, and able to demonstrate the knowledge of end-to-end application architecture. Ideal candidates will have extensive experience in various Java technologies (Core Java, Servlets, JSF/JSP, JDBC, JMS, Struts , Spring MVC, Hibernate  frameworks). Candidates should be excellent team players, yet capable of working independently. Candidates will work with very little direction, will be comfortable leading conference calls and flexible to working collaboratively with a globally dispersed Dell Services team.

Role Responsibilities

– The candidate will be responsible to understand the business requirements, prepare high level and low level design.
Candidate will be required to  provide L2 & L3 support, and analysis & troubleshooting whenever required.
Candidate will be required to do coordination between teams/customer.
Oncall support is also expected and Working hrs will be as per Irish Work Hrs. (2:30 PM to 11:30 PM)
– Analyzes business requirements/processes and system integration considerations to determine appropriate technology solutions for internal and external customers. Designs, evaluates, codes, configures, tests and documents applications based on system and user requirements. Using current programming language and technologies, writes code, completes programming, and performs testing and debugging of applications. Completes documentation and procedures for installation and maintenance.
– Writes programs in computer language for solution by means of data processing equipment.
– Prepares flow charts and systems diagrams to assist in problem analysis.
– Participates in preparing design documentation.
– Designs, codes, tests, debugs and documents software according to Dell’s systems standards, policies and, procedures, security and compliance requirements
– Prepares test data for unit, string and parallel testing
– Resolves customer issues with software solutions and responds to suggestions for improvements and enhancements.
– Expanding knowledge of related disciplinary areas.
– Broad knowledge within own specialty discipline.
– Works with minimal direction.
– Work is guided by operational and project objectives.
– Expert in one or more areas and guides others.
– Sub system ownership.

Experience (in years)
Minimum 2+ years of enhancement & production support experience in Java/J2EE/Struts technology with Unix.

Requirements

Mandatory Skills:

– Technical Skills
– Experience in Core Java / JEE (EJB, Spring, struts , Hibernate, Web Services, JMS, RMI, JNDI)
– Experience with Application Servers like JBoss , Weblogic , WebSphere, Tomcat
– Knowledge on XSL, JQuery, XML Parsing, XPath
– Experience in build tools (Ant, Maven etc.) & unit testing utilizing JUNIT and other unit testing tools
– Other Skills

Good communication and coordination experience between teams.
ITIL foundation
Desired Skills:

– Technical Skills
– Unix Scripts
– Knowledge of SQL performance tuning techniques
– Apache IVY
– Boss Seam & Application Server
– JAXB for xml management
– Security design like single SSL, mutual SSL
– Design Skills
– Involved in design work across the application layers (front-end , service and back-end)
– Actively participate in environment readiness and supporting System / UAT/ OAT / PEN  testing phases
– Mentoring junior team members in design decisions
– Enhancing knowledge base for Software Factory team members and updating knowledge pool on internal WIKI site.
– Strong debugging and analytical skills.

Preferences

– Graduate degree in a computer science related field with a minimum of 5-8 years of software development experience.
– Java Enterprise Edition Professional Certification
– Experience on working directly with customers.
– BFSI Domain Experience.
– good communication skills
– Banking domain knowledge & Payments Systems background will be advantage

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Job Description

– Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary. Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc). Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation.
– Ensure proper escalation procedures are followed.
– ·         Responsible for customer satisfaction through effective handling of customer problems.
– ·         Work requires strong analytical ability to resolve complex technical issues in addition to effective phone communication skills

6-18 months of relevant work experience required.
·         Graduate
·         Should be willing to work in shifts in a 24 x7 work environment
·         Should be residing within Transport Boundaries
·         Excellent telephone soft skills & thorough telephone functional skills
·         Ability to handle stressful situations.
·         Ability to deal professionally with irate customers

Preferences

·         Good Knowledge of PC Hardware/Software for desktop & portable systems
·         Any relevant Certification/Technical Qualification

 

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Production Support Manager – Chennai, India

As Production Support Manager, you will be responsible for managing L2 support engagement for a leading global financial institution. You will need to ensure overall project health and high quality of delivery by employing standard project management methodology processes, tools, and documentation throughout the project lifecycle as aligned to the Customer& Dell processes.

This is a challenging assignment, with ample opportunities to learn, contribute and grow for the right candidate.

Role Responsibilities
·         Primary escalation point for resolution of any issues related to the project.
·         Responsible for overall project/program health and quality of delivery, including status reporting and publishing metrics data and dashboards to the senior management
·         Responsible for ensuring that resources are assigned and managed effectively and efficiently.
·         Responsible for ensuring that risks and issues are proactively identified and managed.
·         Communications are planned and conducted during the project to ensure stakeholders are involved, expectations are accurately set, managed, and key stakeholders receive adequate communications throughout the project lifecycle and this includes customer and Dell stakeholders.
·         Responsible for career development/planning, performance and pay discussions of team members. Works with Customers/stakeholders to understand critical business success factors and key performance indicators to be managed.
·         Defines roles and responsibilities, sets performance expectations, selects, leads, counsels and motivates teams

Requirements
·         B.E./B.Tech/M.S. from a reputed University
·         Close to 10 years or more experience, with minimum 3-4 years in Project/Operations Management
·         Prior experience of successfully managing production support engagements, in 24×7 onsite/offshore model
·         Should be technically hands-on (Unix/Linux) and willing to get actively involved if required.
·         Prior experience of managing and motivating teams
·         Must be organized, have an eye for detail, and be able to put ideas into a tangible form
Preferences
·         Experience of working for a Banking customer
·         ITIL foundation certified
·         Early joiner

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Dell SecureWorks is a market leader in information security services with more than 4,000 clients worldwide spanning North America, Latin America, Europe, the Middle East and the Pacific Rim. Organizations of all sizes, across all industries rely on Dell SecureWorks to protect their assets, improve compliance and reduce costs. The combination of strong client service, award-winning security technology and experienced security professionals makes Dell SecureWorks the premier provider of information security services for any organization. Positioned as a leader of the MSSP industry by several global industry analyst firms, Dell SecureWorks also has received SC Magazine’s “Best Managed Security Service” award and Frost and Sullivan’s North America Security Incident Mitigation and Response Client Value Leadership Award, among others.

We have a passion for what is possible. We innovate by evolving technology, processes and people. Sound like you? Join us!

Role Overview
The Application Support Engineer role is founded in systems administration and application engineering, and is responsible for day-to-day care and feeding, plus thought leadership and participation in large-scale infrastructure projects and initiatives. This position supports multiple proprietary and third party applications that comprise a platform which delivers managed security services to clients. Support is provided via typical systems administration processes and procedures, including monitoring, troubleshooting complex technical problems, and resolving data/configuration issues. The Application Support Engineer also serves as an escalation point of contact for advanced application support issues, and is required to be able to handle many challenging issues related to supporting a large number of widely differing infrastructure systems and large data sets as well as unique networking configurations. Participation in an active on-call rotation is vital to maintaining acceptable levels of service delivery for clients. Being able to work well with minimal managerial oversight and within various cross-functional teams will be essential while working through service requirements, enhancements, etc. ensuring that high levels of client satisfaction are achieved.

Role Responsibilities
-Responsible for responding to application support escalations which involve troubleshooting moderate technical issues and resolving data/configuration issues
-Collaborate with multiple internal teams across disparate groups to resolve client support escalations
-Support internal customers in any day-to-day activities
-Collaborate with Product Management and Engineering to review software enhancements and provide design feedback
-Monitor and manage a large number of critical service delivery systems
-Collaborate with peers on complex projects as required (e.g. data center modifications, build-out for DR sites, etc.)
-Proactively look for ways to create efficiencies within Operations as it pertains to the tools and technology used by Dell SecureWorks to support their client base
-Participate in, or directly work on any additional projects, assignments, or initiatives assigned by management
-Train and mentor Dell SecureWorks engineering/SOC personnel on Dell SecureWorks technologies as it pertains to supporting managed security services
-Create/Maintain documentation for operational procedures as required
-Provide after-hours and on-call support for client service delivery

As a managed security provider, Dell SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls such as NIST 800-53. Employees will be expected to acknowledge their security responsibilities in writing prior to gaining access to company systems. Employees will be required to maintain a working knowledge of local security policies and execute general controls as assigned.

Requirements
-Intrinsically motivated to solve problems and enable the success of others. Exudes constructive, productive attitude under adverse conditions. Able to thrive in a dynamic environment with shifting priorities
-Strong experience with Linux/Unix in a functional capacity
-Proven experience in diagnosing and troubleshooting technical issues
-Solid internal/external client service skills including the ability to take ownership of escalated issues, provide clear and consistent updates, and work with various internal teams until issues are fully resolved
-Basic understanding of networking, routing, and security strategies
-4+ years hands on systems administration or application support experience
-Experience using and/or supporting one or more of the following technologies:
Python
MySQL or Oracle
REST-based applications
Apache/Tomcat
Active MQ

Preferences
– Bachelor’s Degree or Master’s Degree program in a technical field such as Computer Science, Information Technology Engineering, or equivalent work experience
-Strong scripting skills in order to automate tasks and create monitoring checks are a plus
-Familiarity with ITIL Foundations preferred, particularly Service Operations processes such as Incident Mgmt., Problem Mgmt. and Change Mgmt
-Well-spoken and articulate, containing attention to detail with excellent writing abilities
-Able to communicate technical details in a clear and concise manner

Locations
Atlanta, GA

Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

Why work with us?
-Life at Dell means collaborating with dedicated professionals with a passion for technology.
-When we see something that could be improved, we get to work inventing the solution.
-Our people demonstrate our winning culture through positive and meaningful relationships.
-We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
-Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:  Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages.

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SoftWare Dev Analyst:

– Participates in the design, specification, implementation, and maintenance of systems.

– Designs, codes, tests and documents software programs of moderate complexity as per the requirements specifications.

– Participates in design reviews and technical briefings.

– Assists in preparation of requirement specifications, laying out of screens, reports, forms including documenting and revising user procedures and/or manuals.

– Involved with resolution of low complexity software development issues that may arise in a production environment.

– Analyzes, reviews, and alters program to increase operating efficiency or adapt to new requirements. Writes documentation to describe program development, logic, coding, and corrections.

– Supports existing software application to cover incident management, problem management and release management.

Qualifications:
– Overall 4 years of experience in IT Services

– 2 + years of experience in .net, SQL

– Experience in developing applications through C Sharp

– Experience in VBA scripting

– Good experience in MS Office tools
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