Job Description

Our Business

Global Technology Controls Office (CTCO) exists to ensure the robust control and resiliency of the Firm’s computing environment, protect customer and employee confidential information, and comply with regulatory requirements globally.

Execution and delivery within the business context is achieved through active collaboration with line of business Technology Controls Officers (TCOs) to provide high quality security solutions and services that are focused on improving the Firm’s risk posture.  Consistency, standardization and scalability is achieved through a model of locally deployed leadership and capability which provides integration for domain and business line functions at a regional level.

We are the 1st Line of defence function, responsible for Controls governance and oversight as well accountable for driving the effectiveness of our technology controls.  Working in partnership with our CIOs, CTOs, ADMs, DBAs, etc. we provide the Framework, methodology, tools and expertise to help design and embed a robust world class controls environment.

Role Description

The Technology Controls Analyst, operating from India, is part of the EMEA Technology Controls team and has three main areas of responsibility.
Firstly the analyst will provide tracking and reporting capability to support the activities of the Regulatory Risk team, performing analysis of data and producing monthly reports. In addition the role will provide administrative support to the team, creating and maintaining standard templates, organising initial meetings for regulatory engagement and producing draft documentation.

The second key responsibility is to provide analytical support to the Location Control Assessment (LCA) team. The assessment process requires large volumes of data to be reviewed, analysed and matched across data sets to identify exceptions and create summary reports for the assessors.
The candidate will identify opportunities to develop tools and processes to streamline the LCA process and drive efficiencies.

The third key aspect of the role is to drive and execute the EMEA Legal Entity (LE) refresh process.
This process leverages data sets across the firm and creates a view as to which systems are used in each of the countries and legal entities that make up the EMEA region. Additionally the role will drive the implementation of a governance framework for the “attestation” process and ensure LE data quality is maintained across all regions.

Success requires a combination of organisational and execution skills, data analysis and manipulation, project experience and experience with the Microsoft Excel, Access and optionally SQL server.


Primary Responsibilities:

  • Regulatory Tracking and Reporting

o   Running metrics data from SharePoint for monthly reporting (e.g. export to excel then trend analysis and reporting)

o   Support the development of formal process documentation to improve efficiency for regulator engagements in EMEA e.g. standard communication templates, defined scoping questions, tiering of regulator engagements

o   Drafting weekly / monthly reporting

o   Administration of the kick-off of Regulatory engagement meetings

o   PMO responsibility for Steering group for larger engagements (e.g. minutes, post meeting comms)

o   Secretariat for Monthly Regulatory and External Audit meetings (e.g. collating deck, distributing materials, drafting minutes and actions, follow-up on meeting actions)

o   Follow-up with action owners on open Regulatory action items

  • LCA Optimisation and Analysis

o   Analysis of data sets used in the assessment of controls compliance for EMEA Location Control Assessments (LCAs).

o   Development of techniques and tools to optimise the processing and analysis of data used in the LCA processes.

o   Creation and maintenance of reports used in the execution of scheduled Location Control Assessments as part of the ongoing EMEA framework.

  • Drive and execute the EMEA Legal Entity Refresh process and the governance of “attestation” and Legal Entity data quality program across all regions

Key Technology Skills

  • Microsoft Excel
  • Access
  • Optionally SQL server.

Key Soft Skills

  • Strong communication skills – create effective partnerships with colleagues. Have the ability to communicate detailed metrics succinctly
  • Strong diversity skills – ability to communicate effectively with people from various regions, countries and religious beliefs
  • Demonstrate and foster teamwork – ability to work alone andas part of an EMEA-wide team and to make positive contributions
  • Precision – ability to provide concise materials whilst maintaining the holistic risk view
  • Analytical – ability to view varied sources of data for integrity in order to provide a good understanding of the detail and accuracy
  • Documentation – ability to produce clear, concise, relevant and accurate documentation based on captured requirements and information gathered from stakeholders and subject matter experts
  • Motivated – displays drive, energy and enthusiasm. Result driven with proven track record
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Job Description

Internal Description:

  • Supporting software applications or components currently in production and/or in development in conformity with the JPMC IT Project Delivery Framework. Makes recommendations based on assessed risks to quality by applying various verification and validation techniques in coordination with the development team (QA leads, project managers, development managers, change management and QA core members). Accountable for internal process and procedure improvement projects and manages initiatives supporting continual QA process improvements and their integration with other process development activities.
  • Manages day to-day activities of SQA Test Analysts if required
  • Contributes to and monitors test planning, test preparation and scripting, and test execution according to defined best practices, standards and procedures.
  • Leads or participates in all phases of the IT Project Delivery Framework, including review of complex business and functional requirements.
  • Assesses risk to quality service based upon results of verification and validation.
  • Monitors adherence to established test standards and procedures.
  • Provides QA consultation services to support users of related test processes.
  • Manages verification and validation activities for all production modifications.
  • Maintains document template libraries and internal project documentation including releases, and changes.
  • Performs capacity planning and test monitoring including development of team exercises related to capacity planning.
  • Have strong knowledge of Business Process Testing and able to work with automation team on test execution
  • Have strong business analysis skillset able to assess and recommend on business requirements

 Preferred Skills/Experience:

  • 5+ yrs of QA experience.
  • Working knowledge of Jira filters and dashboards.
  • Working knowledge of ALM for test planning, execution and tracking.
  • Strong data analysis skills.
  • Strong troubleshooting skills.
  • Hands on GUI testing experience.
  • Extensive experience testing web based applications and reporting.


  • Hands on experience of UNIX, SQL, ALM / Quality Center, Jira.
  • Ability to create detailed test scenarios for technical and/or business clients.
  • Execute test scripts.
  • Solid understanding of the Software Development Life Cycle (SDLC).
  • Excellent communication, problem solving, and interpersonal skills.
  • Experience working with resources in a global workforce environment is preferred.
  • Strong knowledge of HP Quality Center or similar tools
  • Excellent listening, presentation, and interpersonal skills as well as written and oral communication skills
  • Understanding of different software development life cycles (Iterative, Agile, Waterfall, Iterative) and software quality assurance processes.
  • Knowledge of financial services industry or similar.
  • Demonstratable working knowledge of QA processes, disciplines and standards.
  • Willing to work in a fast-paced and dynamic environment where daily, weekly software updates coincide with major project releases.
  • Work closely with Business Analysts and Developers for all project deliverables.
  • Experienced with Complex Multi Tier financial systems and if possible Investor Services.
  • Experience working in a team-oriented, collaborative environment.
  • Experience leading a team of approx 3 individuals.
  • Ability to work individually and as part of a team.
  • Keen attention to detail.
  • Inquisitive approach not likely to take requirements and situations at face value.
  • Ability to identify and push forward improvements in process & tools with the wider team

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