hcl

Experience Required:
# Minimum of 3-4 years of Experience in IT Service Management
# Managing Global Customer’s preferred
# Exposure to excel Must
# Experience in Managing Service Level definition for various Service components in Datacenter practice
# Experience in working with service catalogue items
#Experience in Working with Service Portfolio Manager
# Understanding of the MSA and outsourcing model
#Experience in defining Resource Units based on the clauses mentioned in the MSA
#Understanding of the contract
#Preparing Monthly, quarterly, Steering committee reports
#Reporting automation

Mandatory Qualification:
# Should have exposure to Visual Basic,Oracle,Sql and MS-Access
#Should have fair understanding of ITIL
#Expert in Excel
# Arts graduates required – No technical degrees required.

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